Frequently Asked Questions

There is no video signal from the cameras
If there is no video signal and this has been verified by pulling up live video in Split-Online and in IP Utility, try pinging IP addresses of cameras by opening a command prompt window and typing:

Ping xxxx.xxxx.xxxx.xxx
-where xxxx.xxxx.xxxx.xxxx is the IP address of the camera


 Last updated Mon, Jul 14 2014 10:00pm

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