Frequently Asked Question

Basic troubleshooting for when Split-ShovelCam is not producing data
Last Updated 2 years ago

If you are not receiving data points from one of the Shovels, please check the following:

1. Is Split-Online currently running?
Y: Move to next
N: Restart Split-Online (see

2. Is the Channel for the Shovel running?
Y: Move to next
N: Right click over the channel and select "run"

3. Is the camera connected to the network? To do this: open command prompt and try to ping camera IP address.
Y: Move to next
N: See:

4. Are images being processed but being failed? Open C:/splitdata/saved images/SHOVEL#/Failed... Scroll to recent date and see if there are images.
Y: Move to step 5
N: Move to step 6

5. Should the images have been passed instead of failed? Open up the images and see if they are are clear, equal contrast and all rocks, not shadow filled, truck beds or ground.
Y: Contact Hexagon regarding Frame Qualification
N: Split-Online will only pass good images and you will not receive data until better images are received.

6. If there are no images being found in the passed or failed folder, is the FTP being populated? To check, stop the channel, wait more than a few minutes and go to C:\inetpub\ftproot\split\Shovel# and see if images are loading into the folder.
Y: Contact Hexagon regarding File sourcing
N: Contact Hexagon regarding Triggering and image save

**Visual Flow Chart attached

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